Our commitment to privacy
We understand how important is the privacy of personal information to our customers, and we appreciate your trust. We are strongly committed to honoring your privacy, and enforce special protection for any personal health information you choose to share with us.
While you may use some of the functionality of our websites and services without registration, many of the specific tools and applications require registration. If you use our service without registering, the only information we collect will be non-personal, statistical information about visits to our websites, collected in web server logs. If you choose to register with us, we then require you to submit personally identifiable information.
You are responsible for ensuring the accuracy of the information you submit, inaccurate information will affect the service you receive when using our tools and our ability to contact you.
Information we collect from unregistered visitors
You can access certain areas of our websites without disclosing any personally identifiable information. We do track information provided to us by your browser, including the referring website addresses. You should also be aware that when you visit our website, your IP address as assigned to you by your ISP is captured for security purposes.
Information we collect when you register
Customers registering for services on our websites are asked to provide us with the personal information, such as name, contact information, and other identifying information. On our registration screen, we clearly label which information is required for registration, and which information is optional and may be given at your discretion.
Information from outside sources
We may also collect information about you, your company from other sources in order to verify your status and identity. In some cases, we may ask customers for information after they register, such as credit card information. When necessary, for example, to process the service payment, we may contact financial or credit organizations to confirm customer credit card validity.
When you use our location-enabled services, such as testing location search, we may collect and process information about your actual location, like GPS signals sent by a mobile device or other means to determine your location, but we do so only with your explicit acceptance of such location detection activity.
A cookie is a piece of data stored on your computer. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to your web browser, and can only be read by a web server in the domain that issued the cookie. On our web pages that are not secured and do not require registration, we use only web analytical tracking cookies served by Google Analytics. When accessing our secured web and mobile applications we store unique, non-personally identifiable Station Id in the cookie on your computer or mobile device for increased data security, unique identification of the specific device you use to access our systems.
Your personal information
We use the information we collect from all of our services only to provide, maintain, protect and improve them. We do not sell, rent or lease customer data to third parties. We work with other companies to provide services on our behalf, such as providing customer support, processing transactions, or performing analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
We will disclose information in compliance with applicable laws and regulations and will require the recipient to protect the information and use it only for the purposes provided.
Your protected health information
We are strongly committed to safeguarding your protected health information when using our services and tools whether as a "business associate" under HIPAA (Health Insurance Portability & Accountability Act) or not. A "business associate" is a person or organization that performs certain services for a covered entity that involve personal health information. For detailed information please see our HIPAA statement and resources regarding privacy and security of your protected health information.
Our websites are designed and intended for use by adults, and are not intended for, nor designed to be used by children under the age of 18. We do not collect personally identifiable information from any person we know is a child under the age of 13.
How we protect information
We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, and disclosure. We store the information you provide us, in data centers with restricted and secured access, which are located in controlled facilities. We deploy network and application level firewalls to prevent individuals from accessing information without authorization. When we transmit confidential information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Information in our data centers is backed up routinely, in order to aid in the recovery of information in the event of accidental damage of information or due to a natural disaster, backup media is properly secured. Your personal and health information is not stored on local computers in any form. Our tools use security methods to determine the identity of its registered users, so that appropriate rights and restrictions can be enforced for that user.
Complains and control of your personal information
You can correct, update or review the information you have submitted at any time, by going back to the specific tool, logging-in and making the desired changes. Upon your request, we will delete your personally identifiable or protected health information from our systems.